Grievance Redressal Policy
Grievance Policy for Gadgetspiremart
At Gadgetspiremart, we are committed to providing our customers with a seamless and satisfactory shopping experience. However, we understand that issues may arise, and we are here to address your concerns promptly and effectively. Our Grievance Policy outlines the process for raising and resolving complaints to ensure your voice is heard and your issues are resolved in a fair and timely manner.
1. Purpose
This policy aims to:
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Provide a clear and transparent process for customers to raise grievances.
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Ensure timely resolution of complaints.
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Maintain customer trust and satisfaction by addressing concerns effectively.
2. Scope
This policy applies to all customers who have purchased products or services from Gadgetspiremart and wish to raise a grievance related to:
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Product quality or performance.
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Delivery issues (delays, damaged goods, missing items).
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Billing or payment discrepancies.
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Customer service experiences.
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Any other concerns related to your shopping experience.
3. How to Raise a Grievance
If you have a complaint or concern, please follow these steps:
Step 1: Contact Customer Support
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Email: Send your grievance to support@gadgetspiremart.store
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Phone: Call our customer support team at [+919839706761].
Please provide the following details to help us resolve your issue quickly:
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Your order number.
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A detailed description of the issue.
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Supporting documents or images (if applicable).
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Your contact information (email and phone number).
Step 2: Escalation to Grievance Officer
If your issue is not resolved to your satisfaction by our customer support team, you can escalate it to our Grievance Officer:
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Phone: [+919839706761]
4. Resolution Timeline
We are committed to resolving your grievances as quickly as possible. Here’s our timeline:
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Acknowledgement: You will receive an acknowledgment of your grievance within 24 hours of submission.
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Resolution: We aim to resolve most issues within 5-7 business days. For complex cases, we will keep you informed of the progress and provide a resolution within 15 business days.
5. Grievance Redressal Process
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Step 1: Your grievance is logged and assigned a unique reference number for tracking.
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Step 2: Our team investigates the issue and works toward a resolution.
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Step 3: You will be notified of the outcome and any actions taken.
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Step 4: If you are not satisfied with the resolution, you may escalate the matter to our Grievance Officer for further review.
6. Feedback and Continuous Improvement
Your feedback is invaluable to us. After your grievance is resolved, we may request your feedback to help us improve our services and prevent similar issues in the future.
7. Contact Information
For any grievances or concerns, please reach out to us at
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Grievance Officer Email: support@gadgetspiremart.store
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Grievance Officer Phone: +919839706761
8. Policy Updates
We may update this Grievance Policy from time to time to better serve our customers. Any changes will be communicated through our website or via email.
At Gadgetspiremart, your satisfaction is our priority. We are committed to addressing your concerns with care and efficiency. Thank you for trusting us with your tech needs!